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The Art of Feedback

Feedback is a vital business communication skill. It is a two-way process of giving it efficiently and receiving it constructively. Giving and receiving feedback is key to engaging people and keeping them on track and serves as a robust tool for creating a healthy environment, boosting productivity and engagement, and achieving better results.

In our recent Keep Your Strategic Plan Alive article, we shared our work with a client in updating their strategic plan. In this article, we share how we were able to help the client through improving their team communication.

The Task

The VP at a community bank earned a promotion to president. In her new role, she reached out to Theresa and her team again for help in strengthening communication among executive leaders. Through discussion, a workshop focused on Giving & Receiving Feedback Respectfully was determined to meet their needs.

The Action

Theresa and the Success Trek team customized the workshop content. This included the usual prework to gain clarity, focus, and discover common themes about their team communication. The training/educational workshop included open dialog, group activities, and role-playing exercises. The participants were able to work out issues that they typically would not speak about and then had time to practice the giving and receiving feedback tools provided by Theresa.

The Result

Empowered Leaders & Teams emerged from this Training & Education Workshop. By understanding the process and how to use the tools for giving and receiving feedback, the executive team is confident about having positive and constructive feedback conversations during busy day-to-day interactions.

Success Trek provided specific “homework” tasks to practice the skills for use in upcoming executive team meetings. The team also recognized that a new performance management tool did not align with the information learned from Success Trek; therefore, they decided to pause on its implementation.

Want to read more about communication as it relates to employee engagement and moving forward? Click to read “The Science of People” by Theresa Valade (originally published in the Spring-Summer 2011 edition of Northwest Indiana Business Quarterly).

How can we help?

If you or your team need help to identify obstacles and challenges in your workplace situation, contact Theresa, or visit our Contact Us page to schedule a 30-minute Complimentary Conversation. Reaching a goal is a journey, and Success Trek is here to take that journey alongside you.

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Complimentary Conversation

Reaching a goal is a journey, and Success Trek is here to take that journey alongside you. Whether we are helping you develop a strategic plan, facilitating a skills workshop, or writing a procedure guide, we will guide you through obstacles and challenges with the tools and support for success. The process starts with a 30-minute Complimentary Conversation.

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