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Implementation Support Retrospective: Look Before You Leap

When your company is working through change, sometimes the best perspective is an outside perspective. Our Implementation Support service offers an unbiased view to help your team move through change by identifying and overcoming barriers during a transition or project’s implementation phase. Often, this includes Success Trek acting as an extension of your team on day-to-day operational tasks. Doing this often exposes the challenges that negatively impact a business plan or process. Introducing new technology is one obstacle frequently seen within many businesses.

Investing in new technology is more than just the initial cost of software or hardware. There is the cost of ongoing technical support and maintenance, not to mention training team members on the technology. These investment dollars are often in the thousands. So before jumping at the next “miracle” technology, we recommend that you keep the following in mind:

How does it work, and how will it help my business?

The less jargon used to explain how it works and how it will help your business, the better.

Will this fit into my business plan/process?

Be sure to understand your plan and processes to ensure that the technology will improve your business plan/process, not degrade it.

Does it integrate with my other technologies?

From infrastructure to operating systems, they all need to “get along,” preferably without constant supervision.

Can I get a free demo, please?

Having all stakeholders “test drive” before purchasing any new software or hardware is vital.

What are the installation constraints?

If you cannot afford any “down” time, but installation requires it, you may want to keep looking.

Is everyone prepared & protected?

There should be a plan to handle temporary outages as well as catastrophic system failure. Additionally, any contract should contain details on where your data is stored, how it is protected, and what happens if you decide to discontinue the service.


While Success Trek is not a technology expert, we bring a fresh perspective and can help you gain clarity and focus on ensuring the new technology complements your business plan or process. By acting as an extension of your team, we can create training materials to support your team members’ day-to-day operations.

Read last month’s article on how our Implementation Support helped a client: New Growth, New Systems, What Now?

How can we help?

If you or your team need help to identify obstacles and challenges in your workplace situation, contact Theresa, or visit our Contact Us page to schedule a 30-minute Complimentary Conversation. Reaching a goal is a journey, and Success Trek is here to take that journey alongside you.

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Complimentary Conversation

Reaching a goal is a journey, and Success Trek is here to take that journey alongside you. Whether we are helping you develop a strategic plan, facilitating a skills workshop, or writing a procedure guide, we will guide you through obstacles and challenges with the tools and support for success. The process starts with a 30-minute Complimentary Conversation.

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