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Implementation Support Retrospective: Look Before You Leap

When your company is working through change, sometimes the best perspective is an outside perspective. Our Implementation Support service offers an unbiased view to help your team move through change by identifying and overcoming barriers during a transition or project’s implementation phase. Often, this includes Success Trek acting as an extension of your team on day-to-day operational tasks. Doing this often exposes the challenges that negatively impact a business plan or process. Introducing new technology is one obstacle frequently seen within many businesses.

Investing in new technology is more than just the initial cost of software or hardware. There is the cost of ongoing technical support and maintenance, not to mention training team members on the technology. These investment dollars are often in the thousands. So before jumping at the next “miracle” technology, we recommend that you keep the following in mind:

How does it work, and how will it help my business?

The less jargon used to explain how it works and how it will help your business, the better.

Will this fit into my business plan/process?

Be sure to understand your plan and processes to ensure that the technology will improve your business plan/process, not degrade it.

Does it integrate with my other technologies?

From infrastructure to operating systems, they all need to “get along,” preferably without constant supervision.

Can I get a free demo, please?

Having all stakeholders “test drive” before purchasing any new software or hardware is vital.

What are the installation constraints?

If you cannot afford any “down” time, but installation requires it, you may want to keep looking.

Is everyone prepared & protected?

There should be a plan to handle temporary outages as well as catastrophic system failure. Additionally, any contract should contain details on where your data is stored, how it is protected, and what happens if you decide to discontinue the service.


While Success Trek is not a technology expert, we bring a fresh perspective and can help you gain clarity and focus on ensuring the new technology complements your business plan or process. By acting as an extension of your team, we can create training materials to support your team members’ day-to-day operations.

Read last month’s article on how our Implementation Support helped a client: New Growth, New Systems, What Now?

How can we help?

If you or your team need help to identify obstacles and challenges in your workplace situation, contact Theresa, or visit our Contact Us page to schedule a 30-minute Complimentary Conversation. Reaching a goal is a journey, and Success Trek is here to take that journey alongside you.

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Complimentary Conversation

We are here for you! We may seem busy as bees; however, we are never too busy to help you and your business further succeed. If you, your organization or someone else could benefit from an outside perspective to clarify what is working well, what needs work, and how to go about it, we are here to listen.

In a 30-minute complimentary conversation, we can determine if we can help and if we are a good fit to work together. Thirty minutes may not seem like a lot, but we are skilled at fostering conversations to advance solutions that make sense for you and your organization.

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