Are you experiencing absent team member stress?

Absent team members put stress on the rest of the team forcing management to figure out who must absorb the extra workload. US businesses lose up to $300 billion yearly as a result of workplace stress. Read how our work with a client reduced their stress during a team member’s unexpected and extended absence.

The Task

A fabrication shop providing services to several states requested our assistance at Success Trek in documenting job tasks. This included developing work instructions, training guides, and tools for an office administrative position. As part of a corporation with over 7,000 employees, our client sought our help to minimize redundancies of the job and improve their capability to cross-train existing employees or onboard a new employee more efficiently and effectively.

The Action

Working with our client’s subject matter expert, we mapped out the workflow and added in the specific job task details. The project was on track when suddenly the subject matter expert had an emergency and was unavailable for a couple of months. The inability to finish the project was secondary in comparison to the adverse effect of our client not being able to complete the day-to-day job tasks necessary to meet their customer’s needs.

Although not yet complete, Success Trek knew the primary job tasks for the office administration position, so we shifted gears. We advanced a solution to our client to consider: Success Trek would support them by performing the actual job tasks while continuing to refine the work instructions, training guides, and tools for the job. Our client agreed and thus began a new level of partnership.

The Result

Upon the subject matter expert’s return, we debriefed on the work we had done during their absence and reviewed the strengthened work instructions, training guides, and tools created along the way. Our client was grateful for our ability to provide Implementation Support, quickly pivoting from one objective to another so they could focus on doing their job duties and responsibilities.

Success Trek’s work helped them Improve Business Operations and Strengthen Workflow processes by stepping in when an unexpected absence occurred, reducing stress among the team, and validating that our client is better prepared to navigate any future emergency.

How Can We Help?

If you or your team need help to identify obstacles and challenges in your workplace situation, contact Theresa, or visit our Contact Us page to schedule a 30-minute Complimentary Conversation. Reaching a goal is a journey, and Success Trek is here to take that journey alongside you.

Complimentary Conversation

Reaching a goal is a journey, and Success Trek is here to take that journey alongside you. Whether we are helping you develop a strategic plan, facilitating a skills workshop, or writing a procedure guide, we will guide you through obstacles and challenges with the tools and support for success. The process starts with a 30-minute Complimentary Conversation.

What Our Clients Say About Us

The workshop was a great use of my day. I have received very useful tools in setting and achieving business and personal goals. I am excited to see where I am with the information I received in 90 days.

Anne Van Keppel
Valparaiso University

High energy, driven, intuitive.

Bob Wanek
Valparaiso YMCA

Just knowing you are there has helped a great deal. Your voice gives me strength. All is good.

Barb Tracy
Marilyn's Bakery

What an eye-opener! Although I was aware of the things I needed to work on, this pushed me to confront them directly and take active steps toward completing my goals. Thanks for the support and encouragement.

Aundrea Hoffman
Morse and Company

Fast Pace. Clear Examples. Good Content and Activities to test/practice skills.

Annette Corbett
Long Beach Country Club

It’s great to call a timeout in your busy life to see where you are at now and where you want to go next.

Alexander Saltanovitz
Met Life Financial Services

I love the learning of optimizing your web traffic thru powerful keywords that inspire actions and emotions.

Amber Jung
Harrah's Entertainment

I think a few were skeptical coming into this program as to the point. Very good at keeping us organized and guiding the program.

Aaron McDermott
Latitude Commercial Real Estate

The Success Trek model is dynamic. The CEO is quick to shift align bases on the synergy of the participants. This yields itself to a champion outcome!

Alexius Barber
Mental Health America of Lake County, Board of Directors

I think the workshop was very helpful in eliciting and making my personal and business goals specific and measurable.

Anna Rominger
IU Northwest

As a professional stretched in many directions, I would recommend this workshop to my clients and colleagues. It helped me to focus on ways to do my job better to become more effective and efficient.

Brenda Scott Henry
Rural and Urban Consulting

I expanded my mailing areas and with that I was like, ‘How am I going to manage?’ Theresa helped me put systems into place on how to maximize my assistant to be more of a support, to get more done and be more efficient. Theresa took a birds-eye view operationally of my business and helped me put some things into place. I had several ‘a-ha’ moments.

Beckie Guffin
Direct Mail Advantage

Thanks – Love your attitude

Amber Hensell-Hicks
Frontline Foundations Inc

Theresa makes you focus on what you want and how you are going to get it. It sounds so simple, and at first I was skeptical of coaching. I’m not a touchy-feely person. The first workshop was a powerful learning experience for me. It opened my eyes to how much I was distracted from my goals and priorities by the everyday fires that ignited my desk. Now, I’m finding ways to keep the fires to a minimum and concentrate on the activities that will be most beneficial to my performance.

Andrea Proulx-Buinicki
Opportunity Enterprises

Thank you so much! I know that it takes a lot of behind the scenes work to make these staff retreats run smoothly. Please know that we are grateful. Theresa, I was fascinated watching your ability to extract information while also making everyone feel validated and encouraged. That’s an art and you’re a pro! Thank you so much.

Amber Hensell
Frontline Foundations Inc
Scroll to Top