Tag Archives: customer loyalty

A colleague of mine, Grisela Rodriguez, shared with me recently at a business event that she loved my newsletters (Great!) but that it was very difficult to share them because of how we’ve set them up (not so great). I’ve … Continue reading

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There are weeks when working to meet my day to day demands feels a bit like trying to drink from a fire hose. Too much to swallow too fast! But because I use effective strategies and tools to manage my … Continue reading

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For many of us, good customer service can determine whether or not we succeed in business. This may seem obvious, but I had an experience the other week that really made me re-think my long-term client relationships. Recently I’ve been … Continue reading

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Everybody wants loyalty- loyal spouses, loyal friends, loyal pets. But it’s something you have to work at. Like any good relationship, it’s a two-way street. And as a business owner or manager, there are things you can do to make … Continue reading

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