How do you fight the fear of feedback?
This month’s tip boosts your role as boss:
Everyone vividly remembers their worst supervisor ever. She only offered negative feedback and it usually felt like an attack. Your job performance suffered and your time in that position was tough, to say the least.
Now that you fill the boss role, you want to learn from your scary supervisor’s mistakes.
But giving feedback isn’t so easy. You want to get the message across without eliciting a defensive response. No one likes to hear that his/her job performance isn’t meeting expectations.
With performance reviews such a crucial part of a manager’s role, finding a comfort level is key. As a supervisor, you can strike a balance when delivering feedback: nice, but strong enough to be effective.
The RUSS method is an important tool to have in your toolbox.
- Relate to your employee’s perspective
- Use facts
- Specify what the problem is
- Solve the issue as a team
Relate: Take the time to see the situation from the employee’s point of view. By walking in his/her shoes, you can frame the comments in a way that is useful. Remember mistakes are usually accidents and the behavior was probably not intentional.
Use facts: Gather the details of what happened. This way the feedback won’t seem so personal, not if you have the information to back it up.
Specify: In order for feedback to work, you need to explain how the behavior affects others and the company or organization. If the behavior breaks a rule or policy, explain why your company or organization instituted the guidelines in the first place.
Solve: As you wrap up the discussion, state what you hope the outcome will be and/or seek your employee’s input. By being involved and taking ownership of the solution, your employee is more likely to accept the feedback.
This month’s tip was adapted from an article by Vicki Anderson as it appeared in The Temple Group’s newsletter, Preventive HR. For more information on making HR Simple, visit www.preventivehr.com. Anderson provides consulting, training and speaking services for organizations that believe in better leadership results. For more information, go to www.WhereLeadershipMatters.com.
Are you new to the boss role? In real-time, we are ready to discuss your immediate concerns or issues to help you create a path of success for your personal and professional life.
Myth: Life in the fast lane: Everyone lives this way.
As you rush through reading this e-newsletter, if you even made it this far, you continue the harried pace that seems to be your life. With work, family, fun and all the other components that make up your life, rushing through feels like the only way you can live.
Really, truly take a second to consider living in the moment – in the here and now. Are you thinking of work challenges while at home? Are you pondering the latest family friction while at the office? Then you haven’t mastered the art of being where you are.
You don’t have to meditate or take a few deep breaths (though that might help), this is just about focusing on the time and place of the moment. Don’t ruminate about the past or fret about the future, just absorb the experience of right now.
Living is grabbing each moment and making it a part of who we are and who we are in the process of becoming. The art of being in the moment is experiencing what life is offering at the time and learning to be wherever you are.
“Until we learn to be there, we will never master the art of living well.”
This month’s Squash the Myth was adapted from Jim Rohn’s article “Wherever You Are, Be There” as it appeared in Success magazine.
On July 15, we invite you to experience coaching with us and attend a group coaching workshop. You deserve a day-long retreat. Let us help you redirect your energies, personally and professionally.
Are you stuck?
Save the Date: July 29. More information is on its way soon!
“You alone have the responsibility to shape your life. Once you understand this, nothing and no one can deny you success. There’s no one to stop you but yourself.”