December 2012 Newsletter

Do You Hear What I Hear...?

december 2012 newsletter image

With the Holiday Season fast approaching, the beginning lyrics of the song, “Do You Hear What I Hear…?” playing on radios and in retail stores has been ringing in my head, causing me to think about communications in the workplace.  

Today’s workplace employs multiple generations, with different verbal and writing styles, plus a variety of applications for electronic communication and collaboration.

Many companies now have distributed workforces operating from their home offices. Wow! What flexibility, what diversity! What an opportunity for miscommunication disaster! That's right. Technology used ineffectively can also accelerate poor communication in the workplace. Technology advancements in the traditional work environment have fundamentally altered intra-company communications. I believe it is essential that all employees know how to use today's communication tools correctly.

To Avoid Throwing a Wrench into...

your company's internal communications system, I submit the following survey questions for your consideration.

What are the methods your company uses to communicate to its employees information that directly affects job execution?

  • How would you describe your company’s primary or preferred communication i.e., email, Skype, IM, phone?
  • Are inter-office communications clear and do people hear what you want them to hear? If not, why?

Consider a Formal Plan...

for your intra-company communications. I can guarantee it will have only a positive effect. *Globoforce 2011 report cites 73% of workers say their organization’s strategies and goals are NOT translated into specific work tasks they can execute. We also know 70% of workers do not know what to do to support their organization’s *strategies and goals.

A formal communication structure can improve employee engagement, increase morale and create productivity in the workplace! The absence of a communication plan will guarantee an eventual overload of emails, text messages, or voice mails and result in personnel failing to respond timely to the original question asked, contribute to a delay in information, and then have you racing to meet the deadline on a project! Sound familiar?


Four Cornerstones to Get You Started...

Take the lead, meet with your team to share these simple communication tips:

  1. Schedule a direct face-to-face conversation whenever you have difficult information to convey or tasks that generate many questions.
  2. Reserve texting for a quick question or answer for example, “what time is the sales meeting?” without need for further explanation.
  3. Assess the content of your message; consider how well you know the recipient, to determine whether it needs to be verbal or written.
  4. Make certain the information you convey is clear and direct. Avoid vague and ambiguous statements.


End the year on a high note, knowing you've linked up the communication patterns in your workplace! On behalf of all of my associates here at Success Trek, I wish you a very warm happy holiday and a prosperous new year!



Are You Tired of Having to Do it ALL Yourself?'s a solution!

After opening a second location, Custom Dosing Pharmacy owner, Jeff Barton, was feeling "spread thin."  Like many small business owners, Jeff had "worn multiple hats" over the years to ensure business success. But now, a new strategy was needed to support the growth cycle. Jeff clearly saw this need, but how could he create and implement a comprehensive growth plan while simultaneously managing day-to-day operations? Overwhelmed by this daunting challenge, Jeff Barton reached out to Success Trek for guidance.

Elizabeth Franke, Pharmacist at Custom Dosing said, 

“Theresa was able to help Jeff focus on his strengths of marketing and growing the business.  At the same time, she organized the rest of the team to support Jeff and prepare for the impending growth.  By analyzing each team member's strengths and weaknesses, Theresa formulated a comprehensive plan to utilize each employee's skills for maximum effectiveness. She also helped organize Jeff in his marketing pursuits by creating a strategies and marketing spreadsheet that seamlessly adapts to his immediate and long-term goals.  Implementing Theresa's plan has streamlined our workflow,improved our employees' quality of life, and increased sales.  Success!”

Success Trek's "Organization Development Builder" tool will allow you to make better decisions about how to leverage your team to support and address the multi-faceted challenges of your successful, growing organization.

Are You Ready to...

  • Tap into the Talents of your Team Members?
  • Create a strategic plan to strengthen your infrastructure?
  • Identify and place the "right" people in spots to replace you?
  • Wear fewer hats yourself while enjoying continued growth and success?
  • Create an organizational chart and growth plan to achieve the future you envision?     

Are You Ready to Start using the correctly identified talents of a team to achieve your dream for greater success? Contact us today to schedule a no cost conversation.


CLIENT SPOTLIGHT: Custom Dosing Pharmacy

Custom Dosing Pharmacy has been specializing in compounding for 12 years. Pharmacy compounding is the art and science of preparing personalized medications for patients. Compounded medications are “made from scratch” – individual ingredients are mixed together in the exact strength and dosage form required by the patient. This method allows the compounding pharmacist to work with the patient and the prescriber to customize a medication to meet the patient’s specific needs.

At Custom Dosing Pharmacy, recognizing the uniqueness of each patient is our specialty - from hormone replacement therapy to pediatrics to veterinary medications. We take into account your special needs, your unique physiology, your individual goals for your health. Then, we work with your physician to formulate a one-of-a-kind preparation that has been custom made just for you!

Visit us at:

Two locations to serve you:

3307 Calumet Avenue, Suite 206                           1000 Breuckman Drive
Valparaiso, IN 46383                                           Crown Point, IN 46307
219-465-2181                                                     219-662-5602

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