February 2014 Newsletter


Gear artwork

Understanding this Difference is Key to Your Project


If your business or organization is struggling to stay afloat, investing in an outside perspective is a smart move. While that is an important step on the way to improving processes and utilizing talent most efficiently, understanding the difference between busy work and solid outcome is the key to ensure you are getting the most bang for your consulting buck.

Here are four ways to ensure a successful ROI on your project.

1. Be able to answer the question, “What would you like to accomplish as a result of this project?” Think in terms of outcome, rather than activity. Instead of “a workshop facilitator on teamwork” define the outcome; “Executive leadership is able to consistently map and implement a plan according to priorities agreed upon by the team.”

2. Realize that it may be difficult to quantify results, yet easy to identify them. Many managers flinch at the idea that a desired outcome may not be a solid number. If reduced customer response times is a goal, the outcome should be defined as improved communication between departments, processes are aligned for better efficiency and employees are empowered to implement actions to satisfy the customer.

3. Recognize it takes more than a fiscal period to implement. It is not uncommon to uncover other factors when working on what appears to be the most urgent issue. For instance, the lack of an updated employee handbook may be a result of a disagreement among executive leadership, vacant positions and/or gaps in the workflow. All three contribute to the situation and each must be addressed in order to revise employee policies that apply to the current situation and allows for future changes.

4. Understand that adaptation and response to change is an ongoing process. As system improvements are implemented, new issues may arise, turnover rates may shift or sudden growth will require a review or revision of objectives and results.

Lasting, profitable outcomes result from clearly defined outcomes, adaptability as change occurs and agreement among both parties to see the project through.


March 2014 Newsletter
January 2014 Newsletter