Will Proven Job Training Improve Your Organization's Success?...is the Ocean Wet?
If you were to ask your co-workers what training they received for their current job, what would they say? Would they pause to think? Laugh uncomfortably? Or just grimace, roll their eyes and say nothing?
Recently, I asked a manager how his team trains their newly hired subordinates. "Uhh, Introduction by Fire. You know… tell em' what they need to know and throw em' out there. If they have questions they’ll ask sooner or later. They either make the grade… or we weed them out.”
Osmosis Versus Systems & Protocols
All too often, informal job training occurs by osmosis. e.g., the trainee shadows the trainer for a period of time until they "appear to understand" important tasks. The trainer, someone already proficient at the job, feels no need to provide reverse engineered explanations of critical systems and protocols because, after time it becomes "obvious." Unfortunately, what's common knowledge to the Trainer may be totally unknown territory to the Trainee. WARNING: System Failures Ahead!
Telling is not Training
Does this sound familiar? The “trainer” happily provides all information they THINK is important for the Trainee to know. Potential hazards? Bits of misinformation, bad habits and shortcuts get handed down from the senior employee to the new employee. In the absence of a formal training program, the trainer can only TELL the person “what to do.” While the intent of this approach is to "make it easy" on the newbie, it can be quite boring. Typical result? Inadequate skill transfer and corresponding poor job performance.
Powerful A.V.K. Training Tips!
We humans learn new skills primarily through what we hear, see and feel. Also known as the; Auditory, Visual and Kinesthetic modes of processing the world around us. If your job responsibilities include the training of new hires, these A.V.K. Training Tips will BOOST your success!
• Include graphs, charts & illustrations on key reports & forms. Review with Newbie
• Provide written & spoken overview of job with "hands-on walk through."
• Ask Trainee for feedback as you go to check comprehension. Involvement is key!
• Guide Trainee through visualization of complex tasks allowing them time to take notes.
• Invest time to organize training materials into short "digestible" information packages.
• Make the learning experience a two-way communication process. This demonstrates that you care & want Trainee to succeed.
If you're feeling stuck on how to implement a successful training plan, I invite you to contact SuccessTrek. Don't wait. Call or email us today!
Client Testimonial: Strack & Van Til
Strack & Van Til is committed to providing its employees with the tools and training they need to get their jobs done. One way they are accomplishing this is through the development of customized training manuals and materials and a training implementation process for each department. They believe a more focused and in depth approach to training will help their employees be successful in their position.
Rex Mudge, Vice President of Human Resources of Strack &Van Til said, “Success Trek respects its clients and listens to their needs. They are working with us to develop a customized approach to our training materials, not canned, and are considerate of the level of investment for each project. They are flexible, responsive, and able to quickly course correct as circumstances dictate. We value our working relationship with Success Trek.”